Business automation

Turn more enquiries into paying customers.

Automation that replies to leads, books appointments and follows up, so your team can focus on the business.

Book a Free Demo See how it works

Free 2-week trial for new businesses.

Customer enquiry

Hi, do you offer trial sessions?
Message arrives
Captured from WhatsApp
Yes, we do. Which day suits you?
Saturday afternoon.
Lead created
Trial enquiry, Saturday afternoon
Noted. Our team will confirm your slot shortly.
Team can take over
Flagged in the inbox with the reason
Take over

Illustrative example

The shared inbox on a phone, with chats flagged as needing a person — The shared inbox on desktop and phone, shown with sample data.

The daily overview on a phone, showing what needs attention — The shared inbox on desktop and phone, shown with sample data.

Where enquiries get lost

A late reply is a lost customer.

Slow responses, missed follow-ups and scattered tools stop interested people from booking. Infinitus turns them into one workflow.

Late replies: Enquiries get an instant first reply on supported channels, at any hour.
Forgotten follow-ups: Reminders and follow-ups go out on schedule, with consent and opt-outs respected.
Repetitive questions: Plans, timings and FAQs are answered for you. Your team steps in when it matters.
No clear picture: One dashboard shows enquiries, bookings, follow-ups and conversions.

How it works

From first enquiry to final conversion.

01
Capture & Respond
An enquiry arrives from a supported channel. The system replies using your business rules and information.
02
Qualify & Book
A few useful questions capture the lead. Trials, visits, calls or appointments get arranged.
03
Follow Up & Convert
Reminders and follow-ups keep the conversation going while the dashboard tracks the outcome.

The product

Powerful automation. Complete visibility.

Conversations

Automated replies, with your team one click away.

Customers get an instant answer from your own plans, timings and FAQs. Anyone on your team can take over a chat at any moment.

A customer chat with an automated assistant reply

Handover

See exactly who needs a person, and why.

When the assistant cannot answer, or someone asks for a person, the chat is flagged with the reason so nothing waits.

A list of conversations flagged as needing a person, each with a reason

Results

Know what happens to every enquiry.

Track enquiries received, bookings, follow-ups and conversions, and see which sources bring real customers.

Results dashboard with leads, enquiries and conversion rate by source

On your phone

Run it from anywhere.

The same workspace, designed for the phone. Reply to chats, see what needs attention and check results between sessions or site visits.

All screens show sample data, not real customers.

Solutions

Automation built around your business.

More than software. We set it up, manage it with you and adapt it as you grow.

Custom-built
Adapted to your processes.
Set up for you
We configure and deploy it.
Managed with you
Monitoring and support, as agreed.
Ready to grow
Room to adapt as you change.

Lead response
Reply to enquiries using your own business information.
Sales funnel
Qualify prospects and move leads through stages.
Trial & appointment booking
Trials, consultations, property visits and appointments.
Follow-ups & reminders
Confirmations and reminders that respect messaging rules.
Social media automation
Instagram and Facebook comment and message workflows, where eligible.
Custom workflows
Integrations built around your internal processes.

Industries

Built for businesses that run on conversations.

Gyms & Fitness Centres

Membership enquiries arrive at all hours, and trial visits are easy to forget.

Enquiry → Trial booked → Reminder → Follow-up

Book a demo

Real Estate Businesses

Property enquiries need quick answers, and site visits need steady follow-up.

Enquiry → Requirements → Site visit → Follow-up

Book a demo

Also adaptable for Dental clinics, Premium salons, Aesthetic clinics, Education consultancies, Other service businesses.

Trust

Built for real business operations.

Platform integration: Built on the WhatsApp Business Platform and Meta’s Instagram and Messenger APIs, for supported channels.
Responsible messaging: Consent, approved templates and opt-outs are built into the workflow.
Access controls: Role-based permissions, optional two-factor sign-in and an audit log.
Data handling: Tokens are encrypted at rest. Personal data can be exported or erased on request.

Read the Privacy Policy and the data deletion process.

FAQ

Questions, answered.

What does Infinitus Automations do?

We design, set up and manage automation that replies to enquiries, collects lead details, books appointments and sends follow-ups, so your team spends less time on repetitive work and fewer opportunities are missed.

Can it work with my existing WhatsApp Business setup?

Often yes, but it depends on how your account is configured. The number must be connected to the WhatsApp Business Platform, and we check this with you during onboarding.

Is the automation customised for my business?

Yes. Plans, timings, questions, templates and follow-ups are set up around your business, and custom workflows can be built depending on the agreed scope.

Will I need technical knowledge?

No. We handle the technical setup and connection. You provide your business details and use a simple dashboard for conversations and leads.

Is there a trial?

New businesses can start with a free 2-week trial. Get in touch and we will walk you through it.

What happens after the system is installed?

We onboard your team, monitor the system and provide maintenance and support under the scope we agree with you.

Ready to turn more enquiries into customers?

Let's look at where enquiries get lost in your business today.

Book a Free Demo Email us